Privacy Policy

1. Who We Are

Tigerbay International is a hospitality and lifestyle group operating venues across the United Kingdom and internationally. This policy applies to information collected through our website at tigerbayinternational.com and any associated brand websites within the Tigerbay International group.

For the purposes of data protection legislation, Tigerbay International is the data controller responsible for your personal information.

2. Information We Collect

We may collect and process the following types of personal information:

• Contact information — your name, email address, phone number, and any message you submit via our contact forms.
• Reservation and booking details — when you make an enquiry or reservation at any of our venues.
• Usage data — information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages. This data is collected through cookies and similar technologies.
• Communications — records of any correspondence between you and Tigerbay International.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide information about our venues and services.
• To process reservations and manage bookings at our venues.
• To send you relevant updates, offers, or news about Tigerbay International where you have given us permission to do so.
• To improve the performance and content of our website.
• To comply with our legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Legitimate interests — to operate our business, respond to your communications, and improve our services.
• Consent — where you have opted in to receive marketing communications from us.
• Contractual necessity — where processing is necessary to fulfil a reservation or service agreement with you.
• Legal obligation — where we are required to retain or process data to comply with applicable law.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share data with:

• Service providers who support our operations (e.g. booking systems, email platforms, hosting providers), who are bound by confidentiality obligations.
• Regulatory or law enforcement authorities where required by law.
• Our group venues and brands, for the purpose of fulfilling your enquiry or reservation.

6. Cookies

Our website uses cookies — small text files stored on your device — to help us understand how visitors use our site and to improve your experience. You can control or disable cookies through your browser settings at any time.

We use the following types of cookies:

• Essential cookies — necessary for the website to function correctly.
• Analytics cookies — help us understand website traffic and usage patterns (e.g. Google Analytics).
• Marketing cookies — used to deliver relevant content and advertising, where applicable.

7. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes set out in this policy, or as required by applicable law. Contact form submissions are typically retained for up to 24 months unless an ongoing relationship is established.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate data.
• The right to request deletion of your data in certain circumstances.
• The right to object to or restrict certain types of processing.
• The right to withdraw consent at any time (where processing is based on consent).
• The right to data portability.

To exercise any of these rights, please contact us at [email protected].

9. Third-Party Links

Our website contains links to third-party websites including our individual venue sites. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their policies before submitting any personal information.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. However, no transmission of data over the internet can be guaranteed as entirely secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Tigerbay International
234 Kingsbury Road, London, NW9 0BH
Email: [email protected]
Phone: 0208 200 5765

If you are based in the UK and believe we have not handled your data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.